A Remote Contact Centre Platform
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Build & Operate your virtual CX teams in less than 48 hrs

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How it works?

Pick a model

Pick a model

Choose what works for you — a self-serve model managed inhouse or a fully outsourced model managed by our handpicked contact centres.

Post Project

Post your Project

Fill your company information, describe your project requirements like number of agents, process type, work hours and languages using our simple form.

Post your project

Fill your company information, describe your project requirements like number of agents, process type, work hours and languages using our simple form.

Post Project
Build Team

Build/Hire a team

Receive right applications from CX agents or Contact Centres depending on the model you have chosen. Shortlist and schedule interviews. Select the best-suited ones.

Set up your CX process

Build call flows and workflows, integrate support systems like your CRM and channels like email and chat. Train your team. Set up metrics.

Setup process
Setup process

Set up your CX process

Integrate your CRM, cloud telephony with VOIZ. Build call flows and workflows across all your touchpoints like email, chat and voice. Enable your CX team to operate remotely. Train your team.

Go Live

Go live

Pay a deposit amount and kick start your project. Manage your remote CX agents through our built-in workforce management platform. Communicate and collaborate using VOIZ's engagement modules. Read results in real-time. Audit and improvise agents’ performance that instant.

1,00,000+ ready to hire remote CX agents

agents
Try now     Try now

Choose from CX talent across the country

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language stats

Pick a model.

Plug'n Play.

Self Service

Manage your customer experience process end-to-end — right from discovering and hiring CX agents virtually to running the customer experience process operations from anywhere — all at one place.

How does it work?
Post your customer experience job > Get CX job applications > Shortlist > Conduct interviews > Build your team > Go Live > Manage operations > Monitor customer experience KPIs

Hire CX Agents   Try now

Managed Service

Hire a contact centre . Outsource your CX through our platform. Contact centres come with trained CX talent across diverse skillsets — well equipped to manage your customer experience process end-to-end.

How does it work?
Post your customer experience job > Receive bids > Evaluate potential partners to outsource your CX > Hire a contact centre > Monitor customer experience KPIs

Hire Contact Centre   Try now

Big or small,
why VOIZ works?

  • 100K+ ready-to-hire CX professionals from across the country
  • 9+ Indian languages, make your CX vernacular
  • CX professionals from diverse industries and backgrounds
  • Pay for productive hours only, ensure performance every hour
  • Maximize efficiency with AI powered platform
  • Collaborate with your remote CX agents in real-time
  • Manage hiring, training and production in one place
  • Real-time analytics and insights for maximum productivity

Trusted by

Blog

8 ways an agent can get better and increase First Call Resolution

First Call Resolution is an important call center metric and a significant aspect of customer relationship management. The term ‘FCR’ is pretty self-explanatory as it refers to the contact centre’s ability to reso...

Gracing our space today: A family of super-agents

It’s officially the second year of the Pandemic. The kind of unprecedented change that this has brought into all our lives has been vast and significant. Professionals across the globe and all industries have been...

Testimonials

laundrokart logo


"We moved our contact centre to VOIZ in just one day. Now we have 5 outstanding Agents working on VOIZ. Right from hiring to managing the team, this gamified platform is very effective and easy."

Ravi Raghav
CEO, Laundrokart

Artisan Vapor

"We have a wide range of brands and products. After COVID-19 we had a surge in our website purchases. And there were many queries regarding the product and shipping. CX agents of VOIZ handle our emails and chats 24/7 daily. Without VOIZ, this process would have cost our company heavily."

Ali Kaim Khani
CEO, Artisan Vapor UK

Artisan Vapors

In the press

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India Today
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Shift your CX to a remote model now!

Build or Hire a customer experience team within hours. Post your CX jobs today. Share your contact information, our customer experience expert will assist you.