voice email chat
Choose what works for you — a self-serve model managed inhouse or a fully outsourced model managed by our handpicked contact centres.
Fill your company information, describe your project requirements like number of agents, process type, work hours and languages using our simple form.
Fill your company information, describe your project requirements like number of agents, process type, work hours and languages using our simple form.
Receive right applications from CX agents or Contact Centres depending on the model you have chosen. Shortlist and schedule interviews. Select the best-suited ones.
Build call flows and workflows, integrate support systems like your CRM and channels like email and chat. Train your team. Set up metrics.
Integrate your CRM, cloud telephony with VOIZ. Build call flows and workflows across all your touchpoints like email, chat and voice. Enable your CX team to operate remotely. Train your team.
Pay a deposit amount and kick start your project. Manage your remote CX agents through our built-in workforce management platform. Communicate and collaborate using VOIZ's engagement modules. Read results in real-time. Audit and improvise agents’ performance that instant.
Manage your customer experience process end-to-end — right from discovering and hiring CX agents virtually to running the customer experience process operations from anywhere — all at one place.
How does it work?
Post your customer experience job > Get CX job applications > Shortlist > Conduct interviews > Build
your team > Go Live > Manage operations > Monitor customer experience KPIs
Hire a contact centre . Outsource your CX through our platform. Contact centres come with trained CX talent across diverse skillsets — well equipped to manage your customer experience process end-to-end.
How does it work?
Post your customer experience job > Receive bids > Evaluate potential partners to outsource your CX
> Hire a contact centre > Monitor customer experience KPIs
"We moved our contact centre to VOIZ in just one day. Now we have 5 outstanding Agents working on VOIZ. Right from hiring to managing the team, this gamified platform is very effective and easy."
Ravi Raghav
CEO, Laundrokart
"We have a wide range of brands and products. After COVID-19 we had a surge in our website purchases. And there were many queries regarding the product and shipping. CX agents of VOIZ handle our emails and chats 24/7 daily. Without VOIZ, this process would have cost our company heavily."
Ali Kaim Khani
CEO, Artisan Vapor UK
