Sign up with VOIZ. Build your profile by setting your portfolio, team size, team members' work experience, skills in CX, language proficiency, preferred work timing slots and the type of CX job — part-time, full-time or one-time.
Pick a type of action — either you want to get CX projects or hire CX talent for your project. To hire, post your requirement. See and shortlist CX talent for your CX job. project. To get CX projects, find suitable CX projects, send your bid and win.
Pick a type of action — either you want to get CX projects or hire CX talent for your project. To hire, post your requirement. See and shortlist CX talent for your CX job. project. To get CX projects, find suitable CX projects, send your bid and win.
Companies evaluate your bid. Once selected, you can communicate, set your expectation and discuss delivery goals. Deploy your shortlisted remote CX agents to your project. Communicate and collaborate using VOIZ's engagement modules.
Run your project. Manage your remote CX agents through our built-in workforce management platform. Communicate and collaborate with both CX agents and clients in one place using VOIZ's engagement modules. Monitor agent performance real-time and improvise agents’ performance that instant. See all your delivery KPIs in a dashboard.
Run your project. Manage your remote CX agents through our built-in workforce management platform. Communicate and collaborate with both CX agents and clients in one place using VOIZ's engagement modules. Monitor agent performance real-time and improvise agents’ performance that instant. See all your delivery KPIs in a dashboard.
There are businesses across industry verticals looking to hire a contact center to directly manage multiple CX processes. This is where you come in. Pick a suitable project based on your team size and skill set. All the tools that are required to manage your entire process is available within the market place. The client can easily access your delivery through a dashboard real-time.
You have the skills but short of the staff. This is when the marketplace offers you a talent pool to tap into. Select the right talent suitable for the projects that you are bidding for. Market place also offers you to manage the talent that you hire right from screening to selection and training to production.
The rise of the white-collar gig economy has disrupted the way the customer experience industry was operating between the major entities — companies, contact centres and the talent.
A company gets the option to operate on a remote platform but managed by the in-house team. The elasticity increases by multiple folds when you get to replace full-time employees with gig workforce.
Brings more scalability and flexibility to the operations. On the other hand, the companies can outsource the entire operations to a team who can operate on a remote gig-based model. At VOIZ, contact centres get projects, hire customer experience agents and deliver their CX processes — all at one place.