We are looking for experienced candidates for Chat Process.

Requirements:

* Excellent written English communication

* Experience in chat support / customer support preferred

* Good typing speed and basic computer knowledge

* Ability to handle customer queries via chat professionally

* BPO or international process experience will be an added advantage

Location: Bangalore (Work From Office)

Salary: Up to ₹32,000/month (based on experience)

Hiring for Customer support executive

About the Role:

We are looking for a motivated and result-driven Telecaller for Real Estate to join our team. The ideal candidate will have strong communication skills and the ability to engage with clients, especially in the B2B space. Experience in real estate sales, particularly with HNI & Ultra HNI clients, will be an added advantage.

Key Responsibilities:

• Make outbound calls to potential clients and generate real estate leads.
• Follow up with existing clients and maintain a healthy client database.
• Explain real estate projects, services, and offerings clearly and persuasively.
• Coordinate with the sales team to convert leads into business opportunities.
• Maintain daily call reports and update CRM tools accurately.

Qualifications & Skills:

• Graduate in any discipline.
• 6 months – 2 years of experience in telecalling or sales (B2B experience preferred).
• Experience in real estate sales is a plus, especially with HNI & Ultra HNI clients.
• Proficient in English and Telugu; knowledge of Hindi is an added advantage.
• Strong communication, persuasion, and interpersonal skills.
• Self-motivated and target-oriented.

Perks & Benefits:

• Work from home flexibility.
• Opportunity to work in a dynamic and growth-oriented environment.

Totalrequirement: 10

Exp: 0-5years(Experienced-preferably with a Telesales background), 33%Automobile experience, 33%other industry telesales experience, 33% smart freshers.

Languages: Good English, Above average Hindi and Good Kannada

Working days: 6days with 1 rotational / fixed weekoff (Weekoff will not be on Friday, Saturday or Sunday)

Worklocation: 60/2, near Whitefield road, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048

Jobtype: VOIZ contract

Telecalling Executive (Automobile Process)

We are hiring enthusiastic and energetic candidates for a Telecalling Automobile Process.

Job Role:

• Handle outbound/inbound customer calls related to automobile services and products
• Explain vehicle offers, services, and captured certain details of customer
• Maintain customer records and follow-up data
• Resolve basic customer queries professionally

Requirements:

• Freshers can apply
• Good communication skills in English and any regional language
• Confident speaking and convincing skills
• Basic computer knowledge preferred
• Positive attitude and willingness to work in rotational shifts

Shift Details:

• Rotational shifts
• 9 hours duty including 1-hour break
• Rotational weekly off

Job Title: Lead Verification/ Sale Verification Agents (Freshers)

Number of Positions: 25

Language Requirements: English, Tamil,Telugu

Job Details:

- Working Hours: 9:15 AM – 6:30 PM (8 active hours required for full day payout)

- Payout: ₹18,000

- Weekly Off: Rotational

- Working Days: 6

System Requirements:

- Laptop with minimum 8 GB RAM & Windows 10+

- Stable Wi-Fi (minimum 100 Mbps)

- Noise-canceling headphones

- Must have power backup

- Noise free work place

Candidate Profile:

- Freshers or applicants with no prior UAN no (PF/ESIC) active account

- Suitable for candidates with no prior work experience

Selection Process:

-   Clear L1 & L2 internal round of client Interviews 15 days of training

- Certification round post-training

- Only certified advisors will be offered the job

- Certified agents will receive a training stipend 

Interested candidates can apply!

Share resume on priyanka@voizworks.in

About the Role We are hiring dynamic and result-oriented Tele Sales Executives for an on-call Personal Loan sales process. The role involves connecting with potential customers, understanding their loan requirements, guiding them through the application journey, and achieving daily sales targets. Candidates should be confident in sales conversations, target-driven, and comfortable assisting customers over calls for app download, documentation, and form submission. Key Responsibilities • Make outbound sales calls to prospective customers. • Promote personal loan products and convert leads into successful sales. • Guide customers to download the mobile application and complete the application process over call. • Assist customers in filling required details and documentation. • Follow up with interested leads to maximize conversions. • Achieve daily minimum connected calls of 150 • Maintain call quality, productivity, and daily performance metrics. • Build customer trust and provide professional service. • Accurately update customer records in CRM / systems. • Meet monthly sales and attendance expectations. • Ensure proper customer engagement and professional communication standards. Candidate Requirements • Minimum 6 months of tele sales / tele calling experience. • Proven track record in achieving sales targets. • Experience in loan sales, BFSI, finance, or related sales process preferred. • Good communication skills in (Bengali, Hindi & English) , (Tamil, Hindi & English) (Kannada , Telgu , Hindi & English) • Ability to convince customers and close sales effectively. • Comfortable handling pressure and strict target-based environment. • Basic smartphone / app handling knowledge. • Good listening skills and objection handling ability. • Self-motivated and disciplined, especially for work-from-home setup. • Stable internet connection and professional work environment for remote work. • Immediate joiners preferred. System Requirements (For Work From Home) • Laptop / Desktop mandatory. • Minimum Intel i3 Processor or equivalent. • 8 GB RAM minimum. • 256 GB SSD minimum. • Minimum 6th Generation Processor or above. • Windows 10 / Windows 11 genuine OS preferred. • Broadband internet connection with stable speed. • USB Headset with clear microphone. • Power backup recommended for uninterrupted work. • Webcam preferred for training / meetings. Working Details • Shift Duration: 9 Hours (Including 1 Hour Break) • Working Days: 26 Days per Month • Week Offs: As per roster / business requirement Why Join Us? • Attractive fixed salary • Work from Home / Hybrid flexibility • Growth opportunities in sales domain • Professional work environment • Performance-driven culture • Incentive earning opportunities based on performance (if applicable)  

Job Responsibilities: • Encourage dormant subscribers to check out the paid content or the online courses on DQ Edge. • Encourage those who only look at the free content to buy content online or take our paid courses. • Encourage those who have bought content to subscribe for the paid courses. • Encourage those who have taken paid courses to upgrade or buy other content. • Maintain database: Keep records of persons contacted,details of the responses details of next action,date of follow-up, response,next action etc. • Escalate to DQ Labs any contact that Is about to be closed and needs more encouragement. • The contestants would have to be gauged for their interest to pursue further training in creative skllls. • Depending on their interest and their age, we would have to get them to subscribe for our Design/sketching classes or our entrance exam coaching.

Looking for smart and energetic Tele-callers for Real Estate Level 1 calling process.

Note: Work from Home

Role: Telesales (for Real Estate)

Work Location: Chennai (100% Work from Home)

Pay: Rs. 15,000/- per month (up to)

Language: Tamil (native speakers only)

Timings: 10.00 AM to 7.00 PM

Work Days: Monday to Sunday (rotational 1 day weekly off)

Requirements: 

•⁠ ⁠You must have a Laptop/Desktop 

•⁠ ⁠Stable broadband connection

•⁠ ⁠Immediate joining upon selection

•⁠ ⁠Tamil language is mandatory

should have exp Media or branding or event experience,

2+ years experience, excellent comm skills, Always keep the camera on for zoom calls, should be courteous

English is mandate, Hindi will also require

Job Type: Presales - What does the job require? • Outbound calling to potential customers • Understand their requirement • Collect information on the call and fix appointments.

Location: 100% Work from Home

Mandatory Skills:

• Ability to engage in a phone conversation and convince the customer.
• Excellent Communication - English / Hindi/ Marathi / Bengali / Telegu / Kannada.
• Over 6 - 9 months experience in Outbound Tele Sales

Mandatory requirements - WiFi / Laptop / mandatory back up. Remuneration – 18,000 fixed / Variable up to 2000 & potential to earn up to 5000 incentives on sales performance. Timings - 10:00 - 7:00 PM - 6 working days - Week off's between - Mon - Thur. Candidate must be willing to do 200-250 calls and committed to 9 hours shift.

Email Resume - Meenakshi@voizworks.in

Very clear communication in Hindi

Must be expert in conversation building.

Should have counselling capabilities.

Be flexible and supportive of the team.

Experience of working in a fast pace, customer service environment.

Ability to work independently in a rapidly changing environment.

Processes involved:

1.     ⁠Calling on prospects provided by client.

2.     ⁠Keeping a steady follow up with interested candidates.

3.     Ensuring conversion to app registration

Very clear communication in Hindi

Must be expert in conversation building.

Should have counselling capabilities.

Be flexible and supportive of the team.

Experience of working in a fast pace, customer service environment.

Ability to work independently in a rapidly changing environment.

Processes involved:

1.     ⁠Calling on prospects provided by client.

2.     ⁠Keeping a steady follow up with interested candidates.

3.     Ensuring conversion to app registration

Role Objective

As a Chat Support Executive, you are the voice and "owner" of the customer’s experience. Your goal is not just to answer queries, but to resolve issues end-to-end. You will manage real-time interactions and ensure that no customer is left "high and dry" by providing proactive updates until their problem is fully resolved.

Key Responsibilities

●    End-to-End Ownership: Take full responsibility for a customer’s issue from the first chat until final resolution. Avoid "hand-off" culture; even when a ticket is pending with Ops/Tech, you remain the customer's primary point of contact.

●    Real-time Engagement: Manage 2–3 concurrent chat sessions professionally while maintaining a high response speed.

●    Proactive Updates: Adhere to a 24-hour Status Update SLA for all open tickets. Ensure customers are informed of progress even if a final solution is still in progress.

●    Problem Solving: Troubleshoot product issues using internal tools and a comprehensive knowledge base.

●    Documentation: Maintain accurate and detailed logs of customer interactions in the CRM to ensure a seamless experience if another agent assists later.

●    Feedback Loop: Identify recurring customer pain points and report them to the leadership team to help improve the product and process.

Requirements & Qualifications

●    Education: High school diploma or equivalent (Bachelor’s degree preferred).

●    Writing Skills: Exceptional written English with a focus on grammar, tone, and the ability to explain complex issues simply.

●    Typing Speed: Minimum 40–50 WPM with high accuracy.

●    Technical Savvy: Comfort navigating CRMs (like Freshdesk or Zendesk), WhatsApp Business, and internal dashboards.

●    Emotional Intelligence: High level of empathy and patience to handle frustrated customers and de-escalate situations effectively.

●    Work Ethic: Ability to work in a fast-paced environment and flexibility to work in rotational shifts, including weekends.

We are hiring Telecallers to connect with prospective customers and guide them through Viksit Capital's Secured Business Loan and Loan Against Property offerings, from the initial pitch through application follow-up.

Key Responsibilities:

- Make outbound calls to prospective customers (target: 250-300 calls/day)

- Explain loan products, eligibility, and guide customers through the application process

- Achieve daily/monthly call and conversion targets

- Maintain accurate call logs and customer data in the CRM

Requirements:

- Graduate (any stream)

- Minimum 6 months' experience as a Telecaller specifically in NBFC or Banking (general BFSI experience such as insurance/broking will not be considered)

- Fluent in Hindi, Telugu, and Kannada

- Good communication, persuasion, and listening skills

Work Schedule: Monday–Saturday, 10:00 AM – 7:00 PM

What does the job require? • Outbound calling to potential customers • Understand their requirement • Collect information on the call and enter data into the CRM • Convert leads to actual sales • Flexible, able to shift priorities to accommodate changing demands • Ensure no losses or errors occurred while assisting customers • Work towards ensuring zero cases of miss-selling / fraud in the processes • Responding in a timely and effective manner to all internal communication What mandatory skills should I have? • Good selling and negotiations skills • Ability to engage in a phone conversation and convince the customer • Knowledge of English and Hindi • Computer with basic browsing skills • Minimum 1-year experience in working in the areas of Sales What other skills will be advantageous to me? • Knowledge of the Automobile industry What is my pay-out structure? • Fixed Pay -Rs. 17,500/Month for 9 hours with 6 days a week What are the timings? 9:30 AM to 6:30 PM for 6 working days

We are looking for a proactive and customer-focused Telecalling Executive – Pre-Sales to join our team. The ideal candidate will be responsible for connecting with prospective customers, understanding their requirements, generating qualified leads, and scheduling follow-ups or meetings for the sales team. Strong communication skills and a customer-centric approach are essential for success in this role

Exciting Job Opportunity - Telecaller for Real Estate - Address Advisors - Bangalore with Good communication in English, Hindi and Kannada .Experience: Minimum 6months - 2 yrs.

Hospitality sector experienced tele executives required for a blended (inbound / outbound) reservations process.

Hiring for Customer support executive

Job Description:

We are looking for a dynamic and customer-focused Pre-Sales Executive to join our team. The ideal candidate will be responsible for engaging with prospective customers, qualifying leads, understanding customer requirements, and scheduling meetings for the sales team.

Key Responsibilities:

• Contact prospective customers through calls and follow-ups.
• Qualify leads based on customer requirements and eligibility.
• Explain project/product features and address customer over virtual meetings
• Maintain accurate records of customer interactions in the CRM.
• Follow up with interested prospects to maximize conversions.
• Achieve daily, weekly, and monthly performance targets.
• Coordinate with the sales team to ensure a smooth customer handover.

Requirements:

• 1–3 years of experience in pre-sales, telecalling, inside sales, or customer support.
• Excellent communication and interpersonal skills.
• Strong convincing and negotiation abilities.
• Basic computer knowledge and CRM proficiency.
• Self-motivated with a target-driven approach.
• Freshers with excellent communication skills may also apply.

-

We get documents across the world in different languages. We have 1 month of training. The candidate will go through the balance sheet or financial documents. Candidates should have basic knowledge of assets and liabilities. The candidate has to convert the assigned documents by using our software. A minimum of 1 to 2 years of experience in document conversion is must

We also hire interns who do not have relevant experience but are from B.COM or M.COM and understand the basics of balance sheets. Having experience in the Audit Department or having done QC for financial documents (must understand financial tables or financial documents)

Document correction role:- Minimum 1 yr experience

Salary Package:- INR 14,000 to INR 20,000

Login hours:- 10 AM to 7 PM (8 active login hours per day)

Work days:- 6 days a week with rotational off

Qualification:- B.com / M.Com / B.B.A or B.E / Any financial-related background

1. Job description: Copying, Scanning, Converting, and Storing documents. Checking for accuracy and editing the document tables & files, like contracts. 

2. Reviewing and updating technical documents (e.g., manuals and workflows)

Note:

A 24-inch monitor is mandatory and must be arranged by the user.

Gig work payout structure will be applicable to all.

7-day notice period is mandatory for Full & Final settlement of payout

Holidays will be as per the approved client holiday calendar.

Any leave taken will result in a proportional deduction in payout.

Incase of emergency / sick leave, appropriate documents to be provided

Should have knowledge of the below points.

● What is the purpose of an income statement?

● How is net income calculated on the income statement?

● Differentiate between operating and non-operating income on the income statement.

● Explain the concept of earnings per share (EPS) as seen in the income statement.

Cash Flow Statement: 

● What is the main purpose of the cash flow statement?

● How does the cash flow statement differ from the income statement?

● Explain the three sections of the cash flow statement: operating & Investing

Balance Sheet: 

● What information does the balance sheet provide about a company?

● Differentiate between assets and liabilities on the balance sheet.

● What does shareholders' equity represent on the balance sheet?

● Explain the concept of the accounting equation in relation to the balance sheet.

Reservations Executive – Hospitality Sector

We are hiring experienced Hotel/Hospitality professionals for an Inbound Hotel Room Reservations Process for a reputed premium hotel group.

The role involves handling guest reservation enquiries, understanding their requirements, recommending suitable rooms and packages, and converting enquiries into confirmed bookings while delivering excellent guest service.

Prior Hotel/Hospitality experience is mandatory.

Key Responsibilities

- Handle inbound calls and hotel reservation enquiries.

- Assist guests with room availability, rates, packages, amenities and booking-related queries.

- Understand guest requirements and recommend suitable room options.

- Convert reservation enquiries into confirmed bookings.

- Clearly explain hotel policies, inclusions, cancellation terms and booking conditions.

- Accurately update reservation and guest details in the system.

- Maintain professional and courteous communication with guests.

- Work towards expected booking conversion and service standards.

Preferred Experience

Candidates with experience in any of the following will be preferred:

- Hotel Reservations / Central Reservations

- Reservation Sales / Room Sales

- Front Office

- Guest Relations

- Hotel Sales

- Guest-facing hospitality roles involving reservations or customer service

Candidate Requirements

- Hotel/Hospitality industry experience is mandatory.

- Excellent spoken English and communication skills.

- Strong guest handling and customer service skills.

- Good sales orientation with the ability to confidently close bookings.

- Comfortable working independently in a Work From Home environment.

- Immediate joiners preferred.

Work Details

Work From Home – India

Break Shift:

- Morning: 6:30 AM – 9:30 AM

- Evening: 7:30 PM – 12:30 AM

Candidates must be comfortable working both parts of the shift.

Weekly Off: 4 rotational weekly offs per month.

Mandatory Work From Home Setup

- Intel i5 laptop or equivalent

- Minimum 8 GB RAM

- Minimum 256 GB SSD

- Windows 10 or Windows 11

- Minimum 50 Mbps stable internet connection

- USB headset

- Quiet and professional work environment

Please apply only if you have relevant Hotel/Hospitality experience and are comfortable with the mentioned break-shift timings.

Job Description:

We are looking for enthusiastic and goal-oriented Telecallers to join our team.

Key Responsibilities:

• Make outbound calls to prospective customers.
• Explain product and generate customer interest.
• Qualify leads and update customer information in the CRM.
• Schedule follow-ups or appointments for the sales team.
• Handle customer queries professionally and maintain accurate call records.
• Achieve daily and monthly calling and performance targets.

Requirements:

• Good communication skills in English and Hindi (additional regional languages are a plus).
• Basic computer knowledge.
• Ability to convince and engage customers over the phone.
• Freshers and experienced candidates are welcome to apply.
• Positive attitude and willingness to learn.

Key Responsibilities:

-Make outbound calls to prospective customers

-Qualify leads based on predefined criteria

-Understand customer requirements and assess their interest.

-Schedule follow ups / appointments for the sales team

-Achieve daily/monthly call and conversion targets

-Maintain accurate call logs and customer data in the CRM

Hiring: Customer Feedback Executive (Work From Home)

Project: Sly Fashion

Are you passionate about customer interaction and have excellent communication skills? Join our team as a Customer Feedback Executive and work from the comfort of your home!

Job Responsibilities

Call customers who have received their fashion orders.

Collect customer feedback regarding delivered products such as shirts, pants, and other apparel.

Maintain a polite, professional, and customer-friendly approach during every call.

Accurately update customer feedback in the system.

Escalate customer concerns, if required, to the concerned team.

Work Schedule

Work Mode: 100% Work From Home

Working Days: Monday to Saturday

Weekly Off: Sunday

Shift Timing: 9:00 AM – 6:00 PM

Eligibility

Excellent communication skills in Hindi and English.

Good listening and interpersonal skills.

Basic computer knowledge.

Ability to handle customer conversations professionally.

Work From Home Requirements

Laptop or Desktop

Stable high-speed Wi-Fi connection

Android or iPhone smartphone

USB headset/headphones with microphone

Quiet, disturbance-free workspace

Compensation

Best payout as per industry standards.

If you're looking for a stable work-from-home opportunity with a customer-focused role, we'd love to hear from you. Apply today and become a part of the Sly Fashion customer experience team!

We’re Hiring: TELECALLERS – Gig Worker Acquisition

Do you have great communication skills, confidence on the phone, and the drive to hit targets? Come join our growing team!

You’ll be speaking with prospective bike riders / delivery partners and helping them get onboarded with leading gig-work platforms such as Swiggy, Blinkit, Rapido, Porter, Uber and more.

🎯 What You’ll Do

• 📞 Call prospective bike riders and explain available earning opportunities
• 🤝 Convince and assist riders to complete their onboarding
• 📲 Help riders understand the registration and documentation process
• 🔄 Follow up with interested riders and convert leads into successful enrollments
• 📊 Achieve daily and monthly calling & enrollment targets
• 📝 Maintain accurate lead and follow-up records

💪 What We’re Looking For

• Good Hindi communication skills
• Confident and persuasive on the phone
• Positive attitude and target-oriented approach
• Basic computer / smartphone skills
• Freshers are welcome! Experience in telecalling, sales, recruitment or customer acquisition is an advantage.

💰 What You Get

• Fixed Salary + Attractive Performance Incentives
• Opportunity to earn more based on your conversions
• Structured training and support
• Fast-paced, energetic work environment
• Opportunity to grow with a rapidly expanding business

🔥 If you can talk, convince and close — we want you!

Location: Remote

Salary: ₹12000 + Incentives

Experience: 0–3 years

Employment: Full-time

📩 Interested? Apply now.

Join us and help thousands of riders discover their next earning opportunity!

Sales and Marketing Intern

CUSTOMER SUPPORT EXECUTIVE

Job Title: Customer Support Executive

Employment Type: Full-time | Permanent

Work Mode: Work From Office

Shift: Rotational

Week Off: Rotational

Job Summary

We are looking for a customer-focused and enthusiastic Customer Support Executive to join our team. The candidate will be responsible for assisting customers, resolving queries, handling calls, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries and provide accurate information.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer complaints and escalations within the defined timelines.
• Maintain a high level of customer satisfaction and service quality.
• Follow company processes, SOPs, and customer service guidelines.
• Accurately update customer information and interaction details in the CRM/system.
• Meet daily and monthly targets related to productivity, quality, AHT, and customer satisfaction.
• Maintain proper call etiquette and professional communication.
• Coordinate with internal teams to resolve customer issues when required.
• Maintain accurate records of customer interactions and resolutions.
• Participate in training, team meetings, and performance improvement activities.
• Adhere to attendance, shift, and schedule requirements.

Candidate Requirements

• Education: 12th Pass / Graduate preferred.
• Freshers and experienced candidates can apply.
• Excellent verbal and written communication skills.
• Customer-oriented approach with good listening skills.
• Basic computer knowledge and ability to work with CRM systems.
• Good problem-solving and interpersonal skills.
• Ability to work under pressure and handle customers professionally.
• Willingness to work in rotational shifts and rotational week-offs.
• Candidates with prior customer service/BPO/contact centre experience will be preferred.

Key Skills

Customer Service | Communication Skills | Call Handling | Problem Solving | Complaint Resolution | Customer Relationship Management | CRM | Active Listening | MS Office | Teamwork

What We Offer

• Competitive salary as per industry standards
• On-the-job training
• Career growth opportunities
• Supportive work environment
• Opportunity to develop customer service and communication skills

Job Responsibilities Handle Inbound and Outbound customer calls. Week Off Understand customer concerns and provide appropriate L1 resolution. Up to 21,000 per month Rotational Handle queries related to product information, installation, repair/service, warranty, delivery, Warranty information, Invoice/product registration, order status and complaint status. Perform basic troubleshooting as per the approved SOP/Knowledge Base. Create and update customer tickets accurately in CRM. Follow up with customers on pending service/repair cases wherever required. Escalate unresolved/technical cases to L2 or the concerned team as per the escalation matrix. Maintain professional communication, empathy and ownership throughout the customer interaction. Along with CSAT Eligibility Criteria 10+2, Undergraduate/Graduate candidates can be considered based on communication and process knowledge. Freshers and candidates with 0–2 years of BPO/Customer Support experience can be considered with 70% experience and 30% freshers. Candidates with experience in Consumer Electronics, Consumer Durables, E-commerce or After-Sales Customer Support will be preferred. Strong communication skills in English and Hindi are mandatory. Proficiency in at least one South Indian language (Kannada, Tamil, Telugu, or Malayalam) is mandatory along with English. Good customer-handling, listening, probing and problem-solving skills. Basic computer knowledge and ability to work on CRM/ticketing tools. Candidates should be comfortable with rotational shifts/week-offs as per business requirements.

ASSISTANT MANAGER – CUSTOMER SERVICE

Job Title: Assistant Manager – Customer Service

Employment Type: Full-time | Permanent

Work Mode: Work From Office

Shift: Rotational

Week Off: Rotational

Job Summary

We are looking for an experienced and result-oriented Assistant Manager – Customer Service to manage customer service operations and lead Team Leaders and Customer Service Executives. The ideal candidate will be responsible for operational performance, service quality, customer experience, workforce productivity, and achieving business targets.

Key Responsibilities

• Manage day-to-day customer service operations and ensure smooth functioning of the process.
• Lead and manage Team Leaders and Customer Service Executives to achieve operational targets.
• Drive key performance metrics including productivity, AHT, CSAT, quality, attendance, and schedule adherence.
• Monitor overall team performance and identify areas requiring improvement.
• Conduct regular performance reviews with Team Leaders and implement action plans for performance gaps.
• Handle critical customer escalations and ensure timely and effective resolution.
• Work closely with Quality, Training, Workforce Management, MIS, and HR teams to improve operational performance.
• Analyze operational reports and identify trends, issues, and opportunities for improvement.
• Ensure compliance with company policies, SOPs, process guidelines, and quality standards.
• Drive process improvements to enhance customer experience and operational efficiency.
• Conduct regular operational reviews, team meetings, and performance discussions.
• Prepare and present daily, weekly, and monthly performance reports to senior management.
• Manage employee engagement, attrition, attendance, and overall team discipline.
• Support recruitment, onboarding, training, and deployment of customer service executives.
• Ensure adequate manpower and productivity levels to meet business requirements.
• Take ownership of operational challenges and coordinate with internal stakeholders for resolution.
• Maintain strong relationships with clients/stakeholders and ensure service expectations are consistently met.

Candidate Requirements

• Minimum 3–5 years of experience in Customer Service/BPO/Contact Centre operations.
• Minimum 1–2 years of experience in a Team Leader or Assistant Manager role.
• Strong experience in managing large customer service teams.
• Experience in inbound/customer service operations preferred.
• Strong understanding of operational KPIs and performance management.
• Good knowledge of MS Excel, MIS, and reporting.
• Excellent communication, leadership, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage escalations and work under pressure.
• Strong stakeholder management skills.
• Willingness to work in rotational shifts and rotational week-offs.

Key Skills

Operations Management | Customer Service | Team Management | Performance Management | Escalation Management | KPI Management | CSAT | Quality Management | Productivity Management | MIS Reporting | Coaching & Development | Stakeholder Management | Process Improvement | MS Excel

What We Offer

• Competitive salary as per industry standards
• Career growth and leadership opportunities
• Opportunity to manage and develop a customer service operation
• Supportive and performance-driven work environment

TEAM LEADER – CUSTOMER SERVICE

Job Title: Team Leader – Customer Service

Employment Type: Full-time | Permanent

Work Mode: Work From Office

Shift: Rotational

Week Off: Rotational

Job Summary

We are looking for an experienced and motivated Team Leader – Customer Service to manage and lead a team of customer service executives. The ideal candidate will be responsible for achieving team targets, maintaining service quality, monitoring performance, and ensuring excellent customer experience.

Key Responsibilities

• Manage, guide, and motivate a team of Customer Service Executives.
• Monitor daily team performance and ensure achievement of productivity and quality targets.
• Handle escalated customer issues and ensure timely resolution.
• Monitor calls, provide feedback, and conduct regular coaching sessions.
• Ensure adherence to company processes, SOPs, and quality standards.
• Track key performance indicators such as productivity, attendance, AHT, CSAT, and quality.
• Prepare and share daily/weekly performance reports with management.
• Identify performance gaps and implement corrective action plans.
• Conduct team huddles, briefings, and performance discussions.
• Coordinate with Operations, Quality, Training, and other support teams.
• Maintain team discipline, attendance, and schedule adherence.
• Ensure a positive and productive work environment.
• Support new process/product training and ensure team members are process-ready.

Candidate Requirements

• Minimum 1–2 years of experience as a Team Leader in Customer Service/BPO/Contact Centre operations.
• Strong communication and interpersonal skills.
• Experience managing customer service teams and handling escalations.
• Good knowledge of MS Excel and reporting.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure and meet targets.
• Willingness to work in rotational shifts and rotational week-offs.
• Prior experience in inbound customer service will be preferred.

Key Skills

Team Management | Customer Service | Escalation Handling | Performance Management | Coaching & Feedback | MIS Reporting | Quality Management | Productivity Management | MS Excel | Communication Skills

What We Offer

• Competitive salary as per industry standards
• Growth and career development opportunities
• Supportive work environment
• Opportunity to work with a growing customer service operation

Position: B2C Sales Executive

Work Mode: Work From Home (WFH)

Job Responsibilities

- Generate and close B2C sales through outbound calling.

- Pitch products/services to business clients and convert leads into sales.

- Build and maintain strong relationships with prospective customers.

- Achieve daily and monthly sales targets.

- Maintain accurate records of customer interactions and follow-ups.

- Coordinate with internal teams to ensure a smooth sales process.

Eligibility Criteria

- Minimum 6 months of experience in B2C sales is mandatory.

- Strong hardcore sales experience with proven target achievement.

- Excellent communication and convincing skills in English & Hindi (Mandatory).

- Ability to work independently from home with a stable internet connection and laptop.

Salary & Benefits

- Salary:upto ₹18000 per month

- Statutory Deduction: 6%

- Performance-based growth opportunities

Shift Details

- Shift Timing: 10:00 AM – 7:00 PM

- Week Off: Rotational

Job Description – Quality Analyst (Call Center/BPO)

Position

Quality Analyst – Call Center / BPO

Department

Quality Assurance / Operations

Reporting To

Quality Manager / Quality Lead

Job Type

Full-Time

Job Summary

We are looking for a detail-oriented and analytical Quality Analyst to monitor and evaluate customer interactions handled by call center agents. The Quality Analyst will be responsible for conducting call audits, evaluating agent performance against defined quality parameters, identifying process and performance gaps, and providing actionable feedback.

The role will work closely with Operations, Team Leaders, Training, and other stakeholders to improve customer experience, process compliance, and overall service quality.

Key Responsibilities

• Monitor and audit inbound and outbound customer calls as per defined quality targets.
• Evaluate calls against approved QA scorecards, SOPs, scripts, policies, and client requirements.
• Assess agent performance on:
• Communication and pronunciation
• Customer handling and empathy
• Process and product knowledge
• Call flow and probing
• Accuracy of information provided
• Resolution effectiveness
• Professionalism and call etiquette
• Compliance and mandatory disclosures
• Documentation and system usage
• Identify fatal and non-fatal quality errors and escalate critical issues appropriately.
• Provide clear, constructive, and actionable feedback to agents and Team Leaders.
• Maintain accurate quality scores, audit records, and performance reports.
• Track key contact-center metrics such as QA Score, CSAT, FCR, AHT, compliance and customer complaints.
• Conduct Root Cause Analysis (RCA) to identify recurring quality and process issues.
• Identify trends, knowledge gaps, training requirements, and process improvement opportunities.
• Participate in regular calibration sessions with Quality, Operations, Training, and clients to ensure consistent scoring.
• Support Team Leaders and Trainers with quality insights and recommendations for agent improvement.
• Prepare daily, weekly, and monthly QA reports and highlight key trends to management.
• Ensure adherence to company policies, client requirements, data-security standards, and applicable compliance guidelines.
• Support quality improvement projects and continuous improvement initiatives.
• Maintain confidentiality of customer and company information.
• Perform additional quality-related activities as assigned by the Quality Manager.

Required Qualifications

• Graduate in any discipline preferred.
• 1–3 years of experience in Quality Assurance/Quality Analysis within a BPO, call center, customer service, or contact-center environment.
• Candidates with strong customer service/call-handling experience may also be considered.
• Experience in voice/international voice processes is an advantage.
• Good knowledge of call monitoring and quality evaluation methodologies.
• Good understanding of call center KPIs and quality metrics.
• Proficiency in MS Excel, Word, and PowerPoint.
• Experience with CRM, ticketing, call-recording, or QA-monitoring tools is preferred.

Key Skills

• Excellent verbal and written communication
• Strong active listening skills
• Analytical and problem-solving ability
• Attention to detail
• Quality auditing and call monitoring
• Root Cause Analysis (RCA)
• Coaching and feedback
• Reporting and data analysis
• Customer-service orientation
• Good knowledge of QA scorecards
• Ability to identify process gaps
• Ability to work independently and meet audit deadlines
• Strong interpersonal skills

Key Performance Indicators (KPIs)

The Quality Analyst will be measured on:

• Audit completion and adherence to targets
• Accuracy of quality evaluations
• QA score improvement
• Calibration accuracy
• Audit turnaround time
• Identification of critical/fatal errors
• Quality trend and RCA reporting
• Feedback/coaching effectiveness
• Process compliance
• Contribution to CSAT/FCR improvement

Preferred Experience

Experience: 1–3 years in Call Center/BPO Quality Assurance

Education: Graduate preferred

Process: Voice / International Voice / Customer Service

Work Location: [Location]

Shift: [Day/Night/Rotational]

Salary: [As per company standards]

Ideal Candidate

The ideal candidate should be objective, observant, analytical, and customer-focused, with the ability to listen to calls critically and distinguish between minor performance gaps and serious compliance or customer-impacting issues. The candidate should also be comfortable giving constructive feedback and working with Operations and Training teams to improve overall performance.